Below is a list of areas that can mean the difference in being a good coach and a great coach.
1. Talk to new people.
This cannot be stressed enough. CrossFit is known for having a tight community. New people may be put off or feel a little shy when seeing well established friendships between more seasoned members. They will be relying on us as coaches to introduce them and make them feel comfortable. We should be able to convey that they belong just as much as the fire breather who has been coming for years. A few ways to do this are to ask them questions about their goals and wants. Everyone wants to feel important and accepted. A smile, a question, and a listening ear can go a long way in this.
2. Watch the door.
When someone walks in, the coach’s voice saying hello should be the first thing they hear. That goes for good bye as well. I have had so many people tell me that walking through the door is the hardest part of CrossFit. So when someone walks in, take a little of that intimidation away by acknowledging them. It does not have to be much — a simple “How’s it going?” can light up a member’s day. We all know that community sells, and the more embedded a person feels in the community, the better a client he will be. We should all make it a point to speak directly to each person in every class. It is easy to forget that most of the clients really look up to us, and it can mean the world to them to be recognized.